In the Event of a Loss
Remain calm. The time spent designing your policy and determining your coverage needs should provide you the best possible coverage when you need it most. Contact us at 440-331-5250, Monday through Friday from 8:00am to 6:00pm. We'll be happy to help you file your claim and answer any questions you may have.
If the office is closed, Claim Service is available 24 hours a day and 365 days a year. They'll be there to lead you through the claims process no matter what time of day your loss occurs. You can file your claim by calling:
If you've been involved in an accident:
If you have sustained a loss to your property:
If the office is closed, Claim Service is available 24 hours a day and 365 days a year. They'll be there to lead you through the claims process no matter what time of day your loss occurs. You can file your claim by calling:
- MetLife Claims 1-800-854-6011
- MetLife Glass Claims 1-800-343-8434
- State Auto Claims 1-800-766-1853
- State Auto Glass Claims 1-888-504-4527
- Progressive Claims 1-800-PROGRESSIVE
- Progressive Roadside Assistance 1-800-776-2778
- American Modern Claims 1-800-375-2075
If you've been involved in an accident:
- Exchange your insurance information with the other driver.
- Document the name of the driver and any other occupants in the vehicle.
- Verify the vehicle owners name and address.
- Ask to see the other driver's insurance id card and write down the company name and policy number.
- Verify the year, make, model and color of the other vehicle.
- If there were additional witnesses to the accident, ask for their name and phone numbers.
- Write down the all the damage to both vehicles. If you have a digital camera, or a cell phone with camera features, take photos of the damage.
If you have sustained a loss to your property:
- Notify us immediately. Notice cannot be more than 180 days after the date of loss when the covered cause of loss is from weather conditions.
- In case of theft, promptly notify the police.
- In case of loss under the credit card or electronic fund transfer card coverage, promptly notify the issuing company or bank.
- Protect your property from further damage, make reasonable and necessary repairs required to protect the property and keep a record of necessary expenditures.
- Prepare an inventory of damaged or stolen property.
Andrich Insurance Group 19303 Lorain Rd. Fairview Park, OH 44126 (440) 331-5250
Andrich Vucenovic Group, Inc. d/b/a Andrich Insurance. All rights reserved.